Oksana EMPLOYEE
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Oksana (WorldAPP Community Manager) July 28, 2011 11:02

Questions for CMS feedback survey

Today I saw one good question on Twitter: "Creating an online survey for clients to give us feedback on our CMS. What sort of questions should I be asking, any suggestions?"

Any ideas? :)
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  • Michael Davies
    Michael Davies July 28, 2011 11:09
    If you are conducting a feedback survey on your CMS you may want to include questions that assess the following:

    - How easy clients find contributing content to the system
    - How easy they find accessing and retrieving data
    - How much they trust the security of the system
    - Whether it has reduced duplication of data and effort
    - Whether the system has made their job easier

    You could also include standard overall satisfaction and recommendation questions, and some open-text questions so that respondents can expand on any elements of dissatisfaction and/or suggest areas for improvement.

    Regards,

    Michael
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    good answer! good answer! (undo)
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