Oksana (WorldAPP Community Manager) April 26, 2011 17:20

Surveys on mobile phone

A lot of our survey takers have expressed an interest to take our surveys on their mobile phone. Is this something we'll be able to offer in the near future?
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  • With the growing robustness of mobile web browsers, this is something that we offer right now! Most mobile phones are advanced enough that a respondent can take a survey through any survey link just as if they were taking it on their desktop computer.

    However, given the wide verity of mobile web browsers and mobile devices, creating one optimized mobile survey layout can be challenging, so it is recommended to keep it as simple as possible. We suggest editing the CSS of the survey to fit the specific mobile phone types you know your respondents are going to be using. For example, a layout optimized for the iPhone is going to look very different on a BlackBerry. Also, a survey optimized for one device may look different on a older generation of the same device.

    Until mobile web browsers become more standardized, editing the layout on a per-case basis is the best course of action, and if you find that you need assistance it creating this layout, please contact your account representative and they will be happy to help.
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    Thanks for that information, Josh! I can think of so many different use-cases this applies to.

    For example, a few of our clients are using their Key Survey accounts to launch web forms for their employees submit "on the road" from a standard Blackberry device. Knowing the exact device makes it easy to optimize the surveys and forms, and we even have the Blackberry Numeric Input plugin for this specific purpose - http://www.keysurvey.com/WebHelp/Help....

    For others though, it can be difficult or impossible to guess which mobile devices and web browsers their respondents may be using, and many times you may have to choose between a super awesome design and a design which is compatible across multiple browsers or end-user environments.

    Well fear not, good citizens! Here are some things that you can keep in mind to optimize your surveys and forms for any mobile device!

    * Mobile devices typically have 3.5"-4.3" screens, so you may want to make your survey or form more compact:

    - Try using the "across" layout for Pick One questions (http://www.keysurvey.com/WebHelp/Help....
    - Use the feature with Check All That Apply questions (http://www.keysurvey.com/WebHelp/Help....
    - Use Single Line Text fields for "comment" type questions, and then use the Comment Box plugin to mak...(http://www.keysurvey.com/WebHelp/Plug...)
    - If you know CSS, you can edit the survey's style sheet and set the survey width at 480px to correspo...(http://www.keysurvey.com/WebHelp/Font...)
    - Also for Web Developer Gurus, if your respondents may be using PCs *and* mobile devices, you may wan (http://www.keysurvey.com/WebHelp/Help.... For non-web-developer-gurus, WorldAPP can do this as a professional service. Please see your account manager for a quote!

    * While many mobile devices can connect to WiFi which gives them decent connection speeds, a lot of people are still connecting through cell towers (think dial-up speeds.) Therefore, the more simple your design is, the better.
    - In the theme library, look at "Two color Layouts"
    - On the custom layout page, look at "HTML Buttons"
    - Consider limiting or eliminating the use of images or embedded media.

    These are the things that I can think of off the top of my head. If anyone else has some suggestions on optimizing your survey for the Mobile Web Movement, please share them here!

    Best regards,

    Kimberli
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  • Recently we have built a POC for one of our prospects. The request was to make a survey look more user-friendly when it is open on Android mobile devices.

    You can take check how it looks here: http://www.keysurvey.com/survey/36452...

    If you open it in any computer browser (except FireFox - for you to test it) if will have a usual survey layout. Once it is open under any mobile device (well, almost any) it will have a user-friendly layout suitable for touch-screen devices.
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    Update supplied by Kimberli to her post above.

    "* Mobile devices typically have 3.5"-4.3" screens, so you may want to make your survey or form more compact:

    Try using the "across" layout for Pick One questions
    (http://www.keysurvey.com/WebHelp/Help...)
    - Use the feature with Check All That Apply questions
    (http://www.keysurvey.com/WebHelp/Help...)
    - Use Single Line Text fields for "comment" type questions, and then use the Comment Box plugin to make it easy to see what you’re typing
    (http://www.keysurvey.com/WebHelp/Plug...)
    - If you know CSS, you can edit the survey's style sheet and set the survey width at 480px to correspond to the width of the typical mobile browser
    (http://www.keysurvey.com/WebHelp/Font...)
    - Also for Web Developer Gurus, if your respondents may be using PCs *and* mobile devices, you may want to use the Logical CSS plugin and apply the appropriate style sheet for the browser the respondent is using
    (http://www.keysurvey.com/WebHelp/Help...)
    For non-web-developer-gurus, WorldAPP can do this as a professional service. Please see your account manager for a quote!”
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